Terms & Conditions
DefinitionThese Terms and Conditions ("Terms") and those set out in a course enrolment form, are the entire agreement between Onsite CSG GmbH ("Onsite/us") and the client ("Client/you") for goods and services detailed on such course form.
Application of TermsThe terms and conditions specified here apply to standard seminars or courses and directly related activities. Terms and Conditions for consulting and other services must be defined and agreed in writing on an individual basis.
EnrolmentEnrolment may be done by any suitable means (email, telephone, fax...), or online registration. The enrolment is binding once we send confirmation. We will confirm the enrolment once we have reached the minimum number of participants. If the course, or seminar, is already fully booked, we will try to offer you an alternative. Onsite CSG shall not be liable for any failure to fulfil its obligation where such failure is due to circumstances beyond its reasonable control.
Service renderedThe course contents and duration are defined in the individual course descriptions. Minor changes may be made from time to time to keep the course current. There are a minimum and a maximum number of participants for each course, usually defined in our course descriptions, or available from us by telephone.
PrerequisitesIt is the responsibility of Client to ensure that participants meet the course prerequisites as detailed in the course description. The instructor will conduct the course based on this assumption. No responsibility will be assumed by Onsite CSG should the participant fail to meet the course prerequisites.
Course / Seminar timesNormally the first course day starts at 10:00 h and all following days start at 9:00 h. The course finishes at 17:00 h each day, unless otherwise specified. The times may vary for different courses. Exact times, if not defined in the specific course description and/or agenda, can be obtained from Onsite by telephone.
Course feesWhen you receive confirmation, the invoice will be sent up to 14 calendar days prior to the start of the course. When outstanding payments exist, Onsite CSG has the right to cancel existing course bookings and to refuse further enrolments. Onsite CSG will invoice the client for all fees, charges and expenses plus VAT at the prevailing rate. This must be paid within 14 calendar days of the invoice date, and failure to pay will result in reminders being sent which will include interest on the outstanding amount of 5% above the current base lending rate. After a total of three reminders, legal action will be taken.
CurrencyUnless otherwise agreed, payment for training or any other service will be defined and made only in Euro. If agreement is made in any other currency, to avoid loss due to exchange rate fluctuation, the agreed and documented value of the services will be invoiced in full and in advance.
CancellationsCancellation of a course booking must be in writing and is subject to payment of a cancellation fee, which is a percentage of the course fee. The cancellation fee varies with the amount of written notice given to Onsite CSG (date of receipt) as follows:
|22 or more calendar days||0%|
|21 to 14 calendar days||50%|
|13 or less calendar days||100%|
Course changeA participant may change a booking to another course of equal standard and duration, provided the new course commences within 60 calendar days of the original course. Such changes must be made at least 14 or more calendar days prior to the original course. Later changes will be charged the applicable cancellation fee.
CertificateAfter the course each participant will receive a certificate to prove attendance. This certificate is not an indication of the participant's skills or knowledge, related to the course contents.
LanguageThe course language is shown on the course schedule. For some courses, the documentation and other material may be in English, even if the course language is different.
Onsite CSG may be held liable in cases of deliberate and gross negligence according to the law, as well as for deviations from assured or guaranteed conditions of delivery for a product or service.